Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfilment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
How Do We Collect Personal Information?
Website FormsYou will manually submit this information to us. The reason for submitting this information will be explicitly given online at the point you submit the form. You are under no obligation to fill in any form at any point.
It will be limited to:
- Telephone Number
- Email Address
- Additional Notes – the content of this is dependent upon what you choose to submit to us, and as such, may or may not contain personally identifiable information.
IP AddressesOur company uses third parties to provide information about visitors to our websites. When you visit our website we will record your IP address. This address will be matched against public and proprietary IP address databases to provide us with information about your visit. This information may identify the organisation to whom the IP address is registered but not individuals. In some limited cases i.e. single person companies, it may be possible to identify personal data from publicly available ICANN data.
We will also use your IP address for the purposes of debugging. We will only retain this information for the duration of the problem analysis.
Website CookiesWe use website cookies in order to give you a better experience online and provide important site functionality.
By using the controls within your browser, you are in control of the cookies we store and access on your computer.
Google AnalyticsThis website uses Google Analytics. It is a website monitoring tool that allows us to see the types of visitors to our website, their source, and analyse how the content of the website is viewed and navigated.
We use this information to optimise our website and ensure it gives users the best possible online experience, whilst also analysing the marketing programmes that drive traffic to our website.
By using the controls within your browser, you are in control of the cookies we store and access on your computer. In addition, you may universally opt out of all Google Analytics tracking used by all website by going to the following website address https://tools.google.com/dlpage/gaoptout
Online Web ChatThe online web chat facility installed on our website will record your IP address. However, no other personal identifiable information will be collect by us unless you explicitly use the web chat facility and manually enter these details, or divulge them during the course of your online conversation with us. You are under no obligation to enter into an online chat at any point.
These details will be stored online though a third-party software system called Zendesk www.zopim.com.
The data will be stored for the purposes of identifying your interaction with our company, giving us information including, but not limited to, a history of your questions and queries, technical help questions in relation to our product, or product quotes you have been given. This information will only be held for as long as necessary in order to adequately deal with your request.
TestimonialsWhere personal identifiable information is used on any testimonial on our website, we will obtain prior consent via email before publishing the testimonial online.
Direct Communication with Webdadi StaffIf you call or email Webdadi directly, our staff will request information from you.
Our staff will only ever request information in relation to your query, and will make it clear why they are requesting such information from you. You are under no obligation to provide this information, but you must accept that certain information is required either for security purposes, or in order to process your request,
We do not sell any of the information you submit to us to any third parties. We only collect and store information for the purposes of contacting you regarding the services and products you have enquired about, or, if you are a Webdadi customer, for the purposes of providing you with the service you have signed up for, and to keep in contact regarding our products, services and key technical updates.
Webdadi Client Websites & SoftwareWebdadi supply website and software services to companies within the UK and abroad. These companies are predominantly, but not exclusively, within the UK and International property Industries.
Our clients control and are responsible for correcting, deleting or updating information they have collected from you using our Services. We are not responsible for our clients’ use of the information they collect through our Services.
If you are a customer of one of our clients and would no longer like to be contacted by them, would like to know what data they hold for you, or would like them to delete any information they hold for you, please contact the client that you interact with directly. Our clients are solely responsible for their own marketing emails and other communications; we cannot unsubscribe you from their communications. You can unsubscribe from our clients’ marketing communications by clicking on the “unsubscribe” link located on the bottom of their emails, or by contacting them directly.
Information UseWe use the information collected primarily to process the task for which you visited the website. Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.
We will never sell your Personal Information to any third party.
Security of your Personal InformationWe use a range of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled and secure environment, protected from unauthorized access, use or disclosure.
As a data controller, we will be happy to:
- Share what personal data we hold for you
- Update any of the personal information we hold for you if it is inaccurate
- Delete any specific or all personal information we hold for you