Sometimes, emails alerts from Webdadi will appear in peopleâ€™s junk email folders rather than their main inbox, or sometimes be blocked entirely from being received.
Webdadi use the best practises to ensure this doesnâ€™t happen, but we cannot control the setup of an individual's computers or spam filters (for example, if a user has specifically requested to mark emails from Webdadi as junk). We also canâ€™t override a companies internal IT email policy whereby they may be blocking specific email addresses.
However, we can recommend the following
If you receive an email from Webdadi that goes into your junk folder, you can mark the email as safe and mark the email as comping from a safe sender. If you use Outlook, the following article explains how to do this: https://support.microsoft.com/en-us/office/mail-goes-to-the-junk-folder-by-mistake-f409b58c-2617-47e2-8a97-cab612d98eff#:~:text=To%20mark%20an%20email%20message%20as%20Not%20junk%20in%20Outlook.com&text=From%20the%20top%20toolbar%2C%20select,junk%20link%20at%20the%20top. . If you use another email provider, you will need to check with them on the instructions to do this.
Check with you internal IT company or email provider to ensure that emails from @webdadi.net are not blocked and are specifically marked as safe
But Iâ€™m concerned Iâ€™m missing important emails!
We understand that your website leads are the one of the most important things to your business. Whilst we canâ€™t 100% guarantee youâ€™ll receive email as we donâ€™t control the entire process and are at the mercy of email providers and individuals, we can guarantee 100% so that you wonâ€™t ever miss a lead!
All of your website leads will also be displayed in VIA.
Simply login to VIA, and on your dashboard will be a list of all of your website leads.
You can mark the lead as actioned once complete. If you are on our Website & Lead Manager edition software, you can additionally:
Record a specific action/note and set a review date
See a report of all your website leads and filter by key criteria
See you average response time across your business, branches and staff
Create email lists and sends e-newsletters
See your full contact database
See every lead a contact has submitted online, or see every website lead against specific properties
Keywords: Junk folder, emails, not receiving emails from the website, not receiving emails from VIA, not receiving emails from Webdadi, emails not being delivered
Article ID: 813432833