My maps are not working?
Check that your billing information has been correctly added to your account
If the maps aren't working on your website, please double check that the billing information has been added correctly to your Google account as the API project won't work without this being authorised.
Go to the navigational menu in the top left hand corner of the Google console and open the navigation menu and select 'Billing'
Select 'Manage Billing Account' and you should see in this section the card details attached to the account. If there is no card attached, then you will need to click on the blue 'Add billing account' button and fill out the requested details.
If you are struggling to generate the API key or you have given us the API key and this is still not working, then please let us know firstly and we will try to help you fix this within your Google console.
2. Check that you have authorised the necessary map APIs relevant to the functionality on your website
You will need to ensure the the following five map API's are enabled:
Geocoding API - Used to find locations and pin property addresses in your VIA software.
Maps Static API - Used in instances where website maps are static and can't be interacted with.
Places API - Used to find properties locations within our valuation tool.
Street View Static API - Required for using Google Street view functionality on property details pages.
Please note; If you have updated your card/billing details and ensured the map APIs are enabled but your Google maps are still not displaying correctly, you will need to regenerate your map API keys and add them to your VIA software.
Generate/obtain the necessary API keys from your Google account. To add them to your website:
Login to VIA
Go to Settings > Configuration > Third Party > Google > Maps
Enter the relevant API keys into the API Key and Static API Key fields
Ensure you have restricted your Google Maps API Key
You might find that your website maps are not working even once you have added your billing details and authorised the relevant map APIs. In this instance, a lack of restrictions on your API key could cause your maps not to work correctly. Please read the article below for instructions on how to add restrictions to your API keys. This will ensure your maps are not misused or abused in their use.
Please be aware that the maps are a Google product and may need Google's dedicated Maps API helpdesk to look into any technical issue that you are having. Below is a link to Google Maps Platform Support and Resources page.
If you need to contact Google's support team:
Article ID: 441745504