Log a Support Case Direct from VIA

Published: 14/07/2020 By Webdadi

If you have a technical issue, you can now log it directly from within VIA to help us diagnose & fix your issue faster.

From 15th July, our new Training & Support Centre will be available to all customers. You'll be able to Log a Support Case directly from VIA, enabling us to capture key information about your account, your device, and your operating system at source. This will help us diagnose & fix your issue faster. Plus, it will avoid us having to contact you to get further information which slows down the process and burdens you with extra correspondence.

We're asking all of our customers to log any technical issues directly within VIA rather than emailing or calling the helpdesk from now on. This will ensure you get a faster response, and enable us to capture all the information we need. To log a support case

  • Login to VIA
  • From your dashboard, simply click the blue "Log a Support Case" button on the Training & Support Centre tile
  • From the menu, you can also go to Help & About> Training & Support Centre
As well as being able to log a case, you'll also have access to our training centre, with a host of how to instructional videos & articles to help you with all aspects of your VIA software