What are the risks with privacy and your IP using ChatGPT or Openai's API?

Published: 09/06/2023 By Oliver Chapple

If you are new to AI and in particular if you work in estate agency, you might be wondering what ChatGPT is and how it relates to OpenAI's API. ChatGPT is a chatbot that can interact with you in a conversational way, using natural language. It is powered by a large language model, which was trained by OpenAI on a huge amount of text from the internet. OpenAI's API, as opposed to the Chatbot feature called ChatGPT, is a service that lets you access different versions of GPT and other AI models for various tasks, such as text generation, image recognition, summarisation, etc.

You might be tempted to use ChatGPT or other AI systems for your business purposes, such as generating property descriptions, answering customer queries, or creating marketing campaigns. However, you should be aware of the policies that ChatGPT and Open AI's API have around IP and privacy for these systems, in relation to IP (intellectual property), thus any work or invention that you create or own, such as your business name, logo, slogan, etc; privacy related use, more specifically the protection of your personal information and that of your customers, such as names, addresses, phone numbers, etc.

The bottom line is you and your team should NEVER EVER send Privacy or IP related info to, or when using, ChatGPT because ChatGPT can use and process that data for their own purposes which include training the AI itself.

If you want to avoid that, perhaps because you want to process privacy or IP-related information, you should only use OpenAI's API which requires AI expertise and usually will involve 'development' or some form of technical implementation.

ChatGPT and OpenAI's API have very different policies in relation to both IP and privacy. ChatGPT is a research preview that is free to use for anyone, but it has some limitations and risks. For example:

- ChatGPT does not guarantee the quality or accuracy of its responses. It might write plausible-sounding but incorrect or nonsensical answers.
- ChatGPT does not keep track of the context or history of the conversation. It might forget what you said earlier or repeat itself.
- ChatGPT does not store or use any personal information or IP that you enter into it. However, it might unintentionally reveal some information or IP that it learned from its training data, which could be sensitive or confidential.
- ChatGPT does not allow you to modify or customize its behavior or output. You have to use it as it is.

OpenAI's API is a paid service that offers more features and flexibility than ChatGPT. For example:

- OpenAI's API allows you to choose from different models and fine-tune them for your specific needs and goals.
- OpenAI's API provides more reliable and consistent responses than ChatGPT. It can handle complex and diverse requests and maintain a coherent dialogue.
- OpenAI's API respects your IP and privacy rights. It does not disclose or use any personal information or IP that you enter into it without your consent. It also allows you to delete any data that you generate with it.
- OpenAI's API gives you more control and transparency over its behavior and output. You can adjust its parameters, monitor its performance, and provide feedback.

In summary, if you want to use AI for your business use cases, we recommend that you consult a software development business to discuss your ideas or requirements. Only certain members of our team have the expertise and experience to help you use OpenAI's API effectively and safely and currently, we are not offering this as a service. We cannot specifically help you avoid any legal or ethical issues that might arise from you using AI systems.

We hope this blog post has given you some useful information about ChatGPT and OpenAI's API. If you have any questions or comments, please feel free to write to us with a business or use case that you feel would be useful to your business and we can consider your request in our future development plans.