Summary:
First time Webdadi users will need to setup their Webdadi to avoid login issues caused by pop up blockers and browser security features.

Introduction:
Webdadi is an internet based application which is treated like a 'pop up' by browsers such as Internet Explorer.
 
In order to ensure that you have full access to all the fantastic functionality that is available within Webdadi each user will need to add Webdadi to their browsers 'trusted internet sites' and will need to ensure that the pop up blocker facility is turned off.
 
Webdadi have devised a quick and easy way to help you do this.

Resolution:

To set up your Webdadi:
1.)  Go to the Webdadi login area but do not enter your username or password.
2.)  You will see a 'Set Up My Webdadi' button in the top left hand corner of the login area.
3.) Simply click on the 'Set Up My Webdadi' button.
4.) Click 'Ok' to all the pop up windows that appear once a set up has begun.
5.)  This will add Webdadi to your trusted internet sites and will turn off your pop up blockers.

6.) Close all Internet Explorer windows.

7.) Re-open Webdadi using Internet Explorer.
8.)  Simply add your username and password and login!


NOTE: If you experience any problems when trying to setup your Webdadi, for example if you have no permissions, you can complete this task manually by following the instructions below:
 
1.) Click on "Tools" in the top right of your browser
2.) Select "Internet Options"
3.) Click on the "Security" tab
4.) Click on the green tick
5.) Click on the "Sites" button
6.) Add your website to the trusted websites list. (Make sure that the check box at the bottom "Require server verification…" is unchecked.)
7.) Click "Close"
8.) Click on the "Privacy" tab
9.) Under the "Pop-up Blocker" section, click on "Settings" and then add your Website to the list and save.
 

Summary:
Shows how to upgrade Internet Explorer to the latest version

Introduction:
You can upgrade by going to this link: http://microsoft.com/uk/IE8

Resolution:
We are starting to phase out use of old browsers such as IE6 or IE7, as they are much slower and allow Webdadi to use less features. Internet Explorer 8 is available as a free download from Microsoft and runs faster and more stable than previous versions. You can upgrade by going to this link: http://microsoft.com/uk/IE8

Summary:
A pop-up blocker can stop some features of Webdadi working, for example the right click menu

Resolution:

Internet Explorer:

1.) Click the Toolbar's wrench icon.
2.) On the Tools tab, select (or deselect) the 'Pop-up blocker' checkbox.
3.) Click Save.

If you allow pop-ups on a website, the Pop-up blocker saves your preference for future visits and adds the site to an 'Allowed sites' list. The next time you visit that website, the Pop-up blocker will continue to allow pop-up windows to appear. You can allow or disallow pop-ups by toggling the Pop-up blocker button on and off while on the site.

Google Toolbar

The Google toolbar has a pop-up blocker that can also cause problems.

To disable:
1.) Click on the spanner icon on the far right hand side of the Google tool bar
2.) Click tools
3.) Untick the pop-up blocker box and save

Summary:
Using Webdadi from different locations.

Resolution:
It is possible to use Webdadi from home, provided that there has been no security placed on your Webdadi. First ask your management if there is any security on your system, if there is not, you can access Webdadi as normal. Go to your website internet address and add "/v5" on the end of it. E.g. www.webdadi.com/v5

If there is security on your Webdadi, we can set it up so that you are able to access it from your home and nowhere else, but you will need to have a static IP address. (An internet address that does not change; You can contact your ISP about this.) Once you have confirmed please contact us and we will help you set this up.

NOTE: Your branch manager's permission will be required!

Summary:
Login issues

Resolution:

First check other websites to make sure the internet is working. Then make sure that the internet address is being typed in correctly. Try to go to your website homepage and add "/v5" onto the end. This will take you to the login screen.

If the screen is just coming up blank try to clear your browser cache by following the instructions below. All those files stored in your cache take up space, so from time to time; you may want to clear out the files stored in your cache to free up some space on your computer. This is called clearing the cache.


Internet Explorer 7

Open IE 7 and click the Tools menu.
Click the Delete Browsing History link at the top.
Under the Temporary Internet Files heading, click Delete files...
Click Yes when you see the prompt asking if you are sure you want to delete all temporary files.
Then Close and Re-open Internet Explorer


Internet Explorer 8

Once your browser is open, click the Tools menu.
Click on Delete Browsing History...
Select Temporary Internet Files.
Click the Delete button near the bottom of the window to delete your temporary files (i.e. clear your cache).
If you want the browser to automatically clear the cache whenever you close it, click the Advanced tab.
Click to check the box next to the Empty Temporary Internet Files folder when browser is closed option (in the section labeled Security).
Click OK.
This will delete everything except cookies.
Then Close and Re-open Internet Explorer

Note: IE8 has a "feature" which retains some cookies even after you clear your cache if you do not UNCHECK the "Preserve Favorites Website Data."
 If you truly need to clear your cache, you will want to uncheck this!


Internet Explorer 9

Once your browser is open, click the gear at the top right to open the settings menu.
Then, select Safety and Delete Browsing History
Select Temporary Internet Files.
You will also need to uncheck all the other boxes, especially Preserve Favorites website data.
This option makes the window also delete objects from websites in your Favorites folder, which is necessary to completely clear your cache
Click the Delete button near the bottom of the window to perform the operations (i.e. clear your cache by deleting temporary files).
Your computer will work for a moment, and then the process will be complete.

Then Close and Re-open Internet Explorer